Refunds

If a payment is taken in error, or the service cannot be used for a fault on our side, email hello@mysouth.co within 14 days and we will refund the unused portion or the full amount where that is fair.

Chargebacks and PayPal/Netcash disputes should wait until we have had a chance to fix the issue. We do not refund unused days solely because you stopped using the product, unless the Consumer Protection Act requires it.

Because SouthFin is an online service that starts when your evaluation or paid term begins, a cooling-off refund is handled under this policy rather than by returning physical goods.

Refunds go back through the same portal you paid with (Netcash or PayPal) where the provider allows it.